Chirp

Changelog

New in Chirp, newest first. The ID next to each entry is the issue that tracked the work.

September 30, 2026

  • Tern is now ChirpBrand

    New name, new amber bird logo, and a new home at teamchirp.io.

  • Start a new conversationSUP-38

    Agents and admins press c to write to a customer from any inbox they can see. It uses the inbox From name, signature and undo window.

  • Apply a rule to existing conversationsSUP-54

    Run a sender rule or a custom rule over the threads it already matches, closed ones too if you choose. Press z to undo the whole run.

  • Search follow-upsSUP-51, SUP-53

    Date filters use your profile time zone. Use linked:none for threads with no issue, or linked:ENG-2204 for the threads on one issue.

  • OpenTelemetry traces and logsSUP-42

    Requests, Postgres queries and background jobs now send traces. Error messages stay out of them, because they can quote customer mail.

Earlier that week

  • Automation builderSUP-28

    Build your own rules from a trigger, conditions on sender, subject, tag or inbox, and a list of actions. None of the actions sends mail.

  • AutomationsSUP-19, SUP-21

    Each inbox has built-in rules for when you link an issue, when a linked issue closes, and when mail comes from senders such as *@alerts.example.

  • Search filter chipsSUP-45, SUP-46

    Filters now show as chips, with suggestions as you type. New filters: before:, linked: and is:attention.

  • Saved viewsSUP-25, SUP-47

    Save a search with ⌘S. Open your first nine views with g and a digit, or any view from ⌘K and the mobile menu.

  • Undo send and reply preferencesSUP-24

    Hold replies for up to 30 seconds so you can take them back, and choose what a reply does to the thread, per inbox.

  • Notifications and quiet hoursSUP-23

    Get in-app and desktop notifications for mentions, assignments, customer replies, closed issues and customers waiting more than four hours. Quiet hours hold desktop alerts overnight.

  • Team and accessSUP-22

    Invite teammates as Admin, Agent or Viewer, put them in teams, and open each inbox only to the teams that need it.

  • Tags per inboxSUP-20

    Each inbox keeps its own tag list.

  • Multiple inboxesSUP-15, SUP-18

    Connect several inboxes to one workspace, each with its own name, colour, From name and signature. Keys 1 to 9 switch inbox.

  • Linear issue linksSUP-11, SUP-17

    Press i to link a thread to a Linear issue and snooze it until the issue is done. The Issues view shows how many customers wait on each issue.

  • Customer drawer with StripeSUP-10, SUP-12

    Press u to see a customer’s past threads, and their Stripe subscriptions and payments.

  • SettingsSUP-16

    Profile, inboxes, team, integrations and notifications now live in one Settings page.

First version, September 2026

  • Keyboard triageCore

    Move with j and k, pick status and assignee from the keyboard, select with x, snooze, write notes, and find commands with ⌘K.

  • FactsCore

    Keep shared answers with start and end dates. Link a fact to a Linear issue, and Chirp flags it for review when the issue closes.

  • TranslationCore

    Non-English messages can be translated to English in the thread.