Rocket Source Ltd. (“Chirp”, “us” or “we”) provides the Chirp shared inbox at https://app.teamchirp.io, the website at https://teamchirp.io, the Chirp API and related services (together, the “Service”) to you, the user, subject to your compliance with all the terms, conditions and notices in or referenced by these Terms of Service (the “Terms”), and any other written agreement between you and us.
Chirp is a shared inbox for teams. You connect one or more email mailboxes; your team reads, assigns, tags and answers the email in those mailboxes, and can link conversations to other tools such as Linear and Stripe. Our Privacy Policy explains what data the Service processes and why. It is part of these Terms.
When you use particular features of the Service, you are also subject to any posted rules for those features. Those rules are part of these Terms.
These Terms are effective as of 30 September 2026. We can change these Terms. When we make a material change, we will post the new Terms here and update the date above. Your continued use of the Service after a change means that you accept the changed Terms.
We can change or discontinue the Service, or any of its features, at any time. New features that add to the Service are also subject to these Terms.
Accounts and workspaces
An account belongs to one person. Accounts are created by invitation from a workspace admin. You are responsible for keeping your password safe and for all activity under your account and any API key you create.
The workspace admin controls the workspace: which mailboxes are connected, who can see each inbox, each person’s role, and which integrations are connected. If you connect a mailbox, Stripe account or Linear workspace to Chirp, you confirm that you have the right to do so and to let your team access its data through Chirp.
Your content
“Your content” means the email, attachments, contact details, notes, tags and other data that you or your team connect to, send through or create in the Service. You keep all rights in your content. You give us permission to host, copy, process, transmit and display your content only as needed to provide the Service to you, as described in the Privacy Policy. We do not sell your content.
Conduct on the Service
Your use of the Service is subject to all applicable laws and regulations. You are solely responsible for the content that you send, receive and store through the Service. You agree that you will not use the Service to send, upload, share or otherwise distribute content that:
- Is unlawful, threatening, abusive, harassing, defamatory, libellous, deceptive, fraudulent, invasive of another person’s privacy, tortious, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies
- Victimises, harasses, degrades or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability
- Infringes on any patent, trademark, trade secret, copyright, right of publicity or other proprietary right of any party
- Constitutes unauthorised or unsolicited advertising, junk or bulk email (also known as “spamming”), chain letters, any other form of unauthorised solicitation, or any form of lottery or gambling
- Contains software viruses or any other computer code, files or programs that are designed or intended to disrupt, damage or limit the functioning of any software, hardware or telecommunications equipment, or to damage or obtain unauthorised access to any data or other information of any third party
- Impersonates any person or entity, including any of our employees or representatives
You also agree not to probe, scan or test the vulnerability of the Service, to get around its access controls or rate limits, or to use it to build a competing product.
We do not generally monitor the content in your workspace. However, we can remove content or suspend access if, in our judgment, it does not comply with these Terms or is otherwise harmful. We will cooperate with law enforcement authorities in investigating suspected criminal violations of these Terms.
Third-party services
The Service connects to services that other companies provide, such as Google (Gmail), Stripe and Linear. Your use of those services is subject to their own terms. We are not responsible for those services, for their availability, or for changes they make that affect the Service. A link or integration does not mean that we endorse the other service.
Fees
The price is on the pricing page. [BILLING TERMS: how and when we bill, taxes, refunds, and what happens to a workspace when payment fails. The app has no billing today.]
API
If you use the Chirp API, you must keep your API keys secret and use the API only as described in the API reference. We can revoke or rate-limit API access that harms the Service or other customers.
Intellectual property
All custom graphics, icons, logos and service names used in the Service are trademarks, service marks and/or artwork held under copyright of Rocket Source Ltd. All other marks are property of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark or logo, or the name or trade names of Rocket Source Ltd.
Disclaimer of warranties
You understand and agree that temporary interruptions of the Service may occur as normal events. You further understand and agree that we have no control over third-party networks or services, such as your email provider, that you access through the Service, and therefore delays and disruption of other network transmissions are beyond our control.
To the extent the law allows, the Service is provided “as is” and “as available”, and we assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or settings. Nothing in these Terms limits any liability that the law does not allow us to limit.
Limitation of liability
[LIMITATION OF LIABILITY: the owner’s legal reviewer writes this clause. MerchJar’s terms have none.]
International use
Although the Service may be accessible worldwide, we make no representation that it is appropriate or available for use in every location, and accessing it from territories where its contents are illegal is prohibited. Those who choose to access the Service from other locations do so on their own initiative and are responsible for compliance with local laws.
Termination
You can stop using the Service at any time. We can, at our discretion, suspend or end your access to all or part of the Service, with or without notice, for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive or illegal activity may be grounds for ending your access and may be referred to law enforcement authorities.
When access ends, your right to use the Service stops at once. [DATA AFTER TERMINATION: how long we keep a workspace’s data after it ends, and how a customer can ask for an export or deletion. The app has no self-serve export or deletion today; see the Privacy Policy.] We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension.
Governing law
These Terms and any dispute or claim arising out of, or related to them, shall be governed by and construed in accordance with the laws of England and Wales, without giving effect to any choice or conflict of law provision or rule.
Any legal suit, action or proceeding arising out of, or related to, these Terms or the Service shall be instituted exclusively in the courts of England and Wales.
Contact
Rocket Source Ltd., a company registered in England and Wales (company number 16517484), 38b Arbery Road, London, E3 5DD. Email: [email protected].